Terms and Conditions
Security & Privacy
We aim to provide our customers with a safe online shopping experience. Our system encodes your credit card and contact details to ensure its safe transfer to us. We respect your privacy and personal information and will not share it with anyone else. We may use your email address to send our email newsletters and other announcements regarding promotions, new products and special features. Should you wish to be removed from our mail list, simply click 'unsubscribe' on the bottom of our email correspondences.
Order and Pay Online Securely:
Our SSL security system ensures your credit card and contact details are safe and secure. All data is secured by 128 Bit SSL.
All amounts listed on our website are in Australian Dollars (AUD).
Free shipping Australia wide on all orders.
Melbourne and Sydney: Within 7 working days
Other capital cities: Within 10 working days
Everywhere else within Australia (including rural areas): 10-15 working days
Returns and Exchange
If you are unhappy with your purchase from us and wish to return or exchange, you must;
- Return the item to us within 7 days of receiving the order
- Ensure the item and it's packaging are not damaged in any way
- Sale items are not able to be returned or refunded due to change of mind.
- Returns and exchanges can only be done once per order.
- If you purchased a Le Marc product from one of our stockists, the purchase is subject to the stockists returns policy.
We aim to display accurately the colour of products that appear on the website. However, as the actual colours you see will depend on your monitor and/or printer, there is no guarantee that the display of any colour will exactly reflect the colour of the product on delivery.
Please note that our products are manufactured and printed by hand or utilising traditional production methods. Irregularities in materials, fabrics or prints are characteristic of the manufacturing process, and are an integral part of the design. As such, there may be slight markings or variations in appearance (including in colour or finishing) which are technically unavoidable and/or intentional.
If your item is damaged on arrival please contact us within 7 days of receipt of your delivery. We will arrange a replacement of the damaged item to be sent to you. Claims received after 7 days of receipt of order may not be acknowledged.
We do not offer refunds, replacement or free repair for goods that you damage by misuse, including by failure to follow care and maintenance instructions.